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BLACK DOG CUSTOMER HELP CENTER

How can we help?

Quick, step-by-step guides to help you get started, use your washes, shop for packages and send gifts.

Choose a topic below. Every tutorial walks you through the process with real screenshots.

Getting started

Set up Black Dog on your phone and find the washes you already own.

TUTORIAL 01

Activate Your Account

Get your Black Dog account ready to use.

Open tutorial →TUTORIAL 02

Find Your Existing Washes

See washes you already purchased.

Open tutorial →TUTORIAL 03

Add Black Dog to Your Home Screen

Keep your wash account one tap away.

Open tutorial →

Using your washes

Everything you need when it’s time for a wash.

TUTORIAL 05

Redeem a Wash Bundle

Use a wash from your purchased bundle.

Open tutorial →TUTORIAL 07

Find Your Kiosk QR Code

Find the code to scan at the pay station.

Open tutorial →

Buying washes & gifts

Choose the right purchase guide for your phone.

TUTORIAL 04

Buy a Wash Bundle

Purchase a multi-wash package.

Open tutorial →TUTORIAL 06

Buy a Single Wash

Purchase one wash for your next visit.

Open tutorial →TUTORIAL 08

Buy a Bundle in the App

Purchase bundles from the mobile store.

Open tutorial →TUTORIAL 09

Buy a Single Wash in the App

Purchase a single wash from the mobile store.

Open tutorial →TUTORIAL 10

Send a Gift in the App

Send a wash gift to someone else.

Open tutorial →

Shopping without an account

Prefer to use your computer? No sign-in required.

TUTORIAL 11

Desktop Guest Checkout

Shop bundles, single washes, prepaid cards and gifts.

Open tutorial →